Frequently Asked Questions


What would you like to know?

When are you open?
Tuesday-Friday: 5pm-11pm
Saturday & Sunday: 12pm-11pm

Bank Holidays
What should I do if I'm running late?
Don't panic! Your booking will be kept for you until you arrive. You don't need to let us know if you're stuck in traffic or the bus has broken down, we'll see you when you get here and will accommodate you as much as possible.
Can my kids play?
Accompanied children (under 18s) are welcome until 5pm on weekends only but only those over the age of 14 can play Sluggers. We cannot permit under 18s on our rooftop during the week, unfortunately.
Can I buy tickets on the door?
Tickets are available at the Box Office, but we'd recommend purchasing your tickets online so you don't miss out. We are only able to take payment via card.
Do you show any football matches on your rooftop?
Unfortunately, we do not have screens on our rooftop, and so we will not be showing any matches.
What happens when it rains?
Sluggers is an electrical game and so cannot be operated when it rains, unfortunately. If you don't want to wait for us, you can reschedule your booking in advance by creating an account at

In the event of a cancellation, ticket holders will be notified via email. In the event of dangerous weather, Roof East reserves the right to cancel the event and reschedule to a new date for which all tickets will be transferred.

Please note, we do not offer refunds in the event of rain.
Can children come on the roof?
Accompanied children (under 18s) are welcome until 5pm on weekends only. We cannot permit under 18s on our rooftop during the week, unfortunately. To adhere to social distancing guidelines, we kindly ask that you ensure all children remain seated at the table during your visit when not playing a booked game. Please note that high chairs are not available.

Only those aged 14+ are able to take part in a game of Sluggers.
Are you open-air?
Yes! Our venue is entirely open-air. We do not have shelter or heaters on our rooftop (the summer vibes are too strong).
How many players per group are allowed?
We are currently only able to permit groups of up to 6, you’re welcome to book across cages/timeslots but we must have your groups remain separate throughout your stay with us.
Can I get a refund?
All sales are final and we do not offer refunds, however, you're able to transfer your ticket by heading to and creating an account.
My friend can’t make it, can I refund their ticket?
All sales are final and we cannot facilitate refunds. We recommend you get a friend of a friend down instead, or a friend of a friend of a friend!
Can I bring my own food and drink?
We do not allow guests to bring their own food and drinks, however we have plenty of exciting street food and cocktails on offer!

We also provide water as an option at our bar and do not allow outside bottles to be brought in.
When should I arrive?
We recommend arriving 15 minutes before your game time. Every effort to admit latecomers will be made, but it cannot always be guaranteed.
Can I smoke on the roof?
There are designated smoking areas on the roof.
Is there parking?
Yes, Roof East is located directly on top of a car park!

£2 for 1hr
£4 for 2hrs
£5 for 3hrs
£8 for 4hrs
£15 for 6hrs
Whole day - £25
Can I private hire your event?
Get in touch with us at for more information about hiring out the rooftop for your event.
Are dogs allowed?
Unfortunately we cannot allow dogs on the roof.

Contact Us

Roof East is located on top of the Stratford Centre car park.

Floor 8, Stratford Multi-Storey Car Park, Great Eastern Way, London E15 1XE

Got a burning question not answered by our FAQs? Get in touch via Please note we do not manage package/large group bookings for Roof East – contact for information regarding this.

Opening Times